Willow Adult Care was established in 2019 by two directors with extensive experience in social care, with a vision to develop an adult care provision providing consistently high-quality care throughout Kent, and where person-centred care and support is a key focus of the organisation’s culture and core values.
We provide domiciliary care including live-in care through a highly promoted culture of excellence in service delivery which staff are proud to be associated with and are passionate about, with a strong recognition that high-quality care should form part of who we are and not merely what we do.
Our care packages reflect, with consultation from the clients and their families, their hopes and preferences regarding their care needs.
Both directors are actively involved. One, the Registered Manager, is a qualified social worker with over 12 years post qualification experience in children’s social care with both the local authority and independent sector. In the earlier years of her career, she worked as a carer for adults for over 5 years, predominantly working as a live-in carer and in 2018 as a carer for a domiciliary service. She has also worked as a Deputy Fostering Manager and Senior Practitioner, responsible for the supervision of several social workers and related strategic and operational aspects of the service. She brings vast service delivery and strategy implementation experience to the service.
The other director, the Nominated Individual, is a Managing Director of a not-for-profit independent fostering agency which has been in operation for over 17 years. He has over 15 years business strategy development, implementation, and oversight, as well as operational experience. He brings service development and compliance transferable experience and skills to the service.
Safeguarding our clients is our ultimate priority. We work diligently to ensure our clients’ lives and well-being are safe in our care. The staff are safely recruited by consistently following our staff recruitment policy and procedures.
Our staff are trained and supported to understand the task and nature of their caring role, their responsibilities, and expectations, and to comply with all regulations. A culture which promotes the importance of training at all levels of the service is encouraged to ensure the message is clear for any staff joining the service.
OUR VISION
Our vision is to develop an adult care service where providing consistently high-quality person-centred care and support is part of who we are and not merely what we do.
Our Aims
Our aim is to provide care and support to our clients which safeguards them from avoidable harm, abuse, any form of discrimination and reflects their preferences while enabling them to maintain their independence, privacy, and dignity in their own homes.
Our aim is to always have a person-centred approach to our care and support. We ensure that our clients and their families have a voice that is listened to and are fully involved in their day to day care whilst respecting their aspirations and preferences.
Our aim is to provide the highest quality of care to our clients whilst incorporating the views of their families, or representatives. We ensure to deliver a service which meets our clients’ needs and expectation from us as agreed in their care packages.
Our aim is to continually improve and develop a high standard of care; this will be achieved through up-to-date staff training, encouraging staff to be professional and maintain good practice throughout our service delivery, and promoting a culture which aims to be the best in meeting our clients’ needs.
We aim to promote a culture which values equality, diversity, and an inclusive culture. We respect the diversity and cultural differences of our clients, their families, our staff, and the wider community we serve.
We aim to promote a caring culture which promotes kindness a positive attitude, politeness, and empathy towards our clients.
We aim to ensure that all our staff members have the appropriate skills and can access training which enables them to carry out their duties with competence while promoting a culture which values the importance of training at all levels of the service, ensuring the message is clear for any staff joining the service.
Our care staff recruitment and selection process will seek to ensure that those who join the organisation are committed, passionate and value the importance of delivering a service of a high standard. The recruitment and selection process will be informed by our recruitment policy and procedures.
OUR MISSION
To engrain a culture of excellence in service delivery which staff are proud to be associated with and are passionate about, with a strong recognition that consistently high-quality person-centred care and support is the core of everything we do.
OBJECTIVES
Our care and support are tailored to our clients’ needs to ensure that their care needs are appropriately met. We encourage individuals to take control of their lives by supporting our clients to make positive decisions that contribute to the care and support they receive.
Our objectives are to:
- Provide a healthy provision of care and support to our clients,
- Provide person-centred care and support,
- Safeguard our clients and staff from avoidable harm,
- Respect and treat our clients and staff with dignity and respect,
- Advocate for the rights of our clients and promote their independent contributions and decision making,
- Promote their right to privacy and confidentiality,
- Uphold the values of high-quality care and support,
- Promote our clients and staff health and wellbeing,
OUR STAFF
We value our staff’s contribution in providing consistently high-quality care and support to our clients. We therefore recognise and take seriously the importance of having staff that are not only committed, passionate about their work, caring, and supportive but appropriately trained, competent, and skilled in health and social care.
We are committed to safeguarding our client from avoidable harm. Therefore, we ensure our staff are safely recruited before they start working for us. Our recruitment policy and procedures ensure safer recruitment practices are consistently followed by recruiting mangers. Our interview panels consist of at least one person who has had safer recruitment training.
We check employment history and confirm references of all staff to ensure the safety and protection of our clients and staff.
We offer comprehensive training including mandatory courses and periodic refresher courses. This helps us to maintain high standards of care and help our staff to develop their professional skills and abilities.